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Culture War Stories: The Yelling Boss
Yes, believe it or not, there are still too many bosses out there that don’t understand that they are the captains of their teams. Some are good, even wonderful captains. Some – not so much. Reinforce,...
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Customer Service 2.0: Maybe It Isn’t Fun Behind the Counter, Either?
Flying isn’t fun anymore. This isn’t an earth shattering insight if you’ve flown anywhere in the last 3-4 years (really, much longer). Others have written about how the amount of security post-9/11, or...
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Hiring Essentials: Are People Looking for the “Hidden Job Market”?
In recent discussions with employers and job seekers, I was struck by the strangest thing – ALL OF THESE PEOPLE ARE HAVING TROUBLE FINDING EACH OTHER. Let’s start with employers. Even with the current...
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Emotional Intelligence: You Understand But Do You Do Something?
In some ways the title of this blog entry doesn’t even make sense. That is, if you learn something and it’s worth caring about, wouldn’t you naturally address it? Actually, not necessarily. The human...
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Emotional Intelligence: Engaging At Your Best
We all know when we are bringing our best to a situation. And, we all know when we’re having an off day. For optimal emotional intelligence (understanding your thoughts and feelings, and in turn,...
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EI in the Face of Crisis and Change
EI – emotional intelligence – can be easy or hard to muster. Yes, when things are calm, on course, going your way, it’s much easier to step back, take a breath and chart your best course. How is your...
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Culture Change: Do We Want To Versus Do We Have To
In the past few years, the importance of culture to business productivity and profitability has become well accepted. But, that acceptance is more often seen at the president or CEO level, than any...
View ArticleHappy New Year From The Solutions Group
It’s December 31 and the New Year is almost upon us. So, I want to take this opportunity to thank you for your interest and support throughout 2011. For those of you who blog, you know it isn’t easy...
View ArticleCulture Change Starts With One Person
Company culture is now the hot topic in the business world. I think one of the reasons culture has become a desired business focal point is that people now see that it’s much more than the “feel good”...
View ArticleShould Succession Planning Have a “No Emotion” Rule?
First of all, let’s get something on the table – all succession, particularly in family businesses, will include some emotion. In a family business, the transition between generations brings forth...
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